Browse our most frequently asked questions below. If you can't find what you're looking for, feel free to open a Support Ticket directly from your Dashboard.
vivismm is a premier Social Media Marketing (SMM) panel that allows you to instantly supercharge your social presence. We provide automated delivery for followers, likes, views, and social metric growth across all major platforms.
Absolutely. We strictly provide metrics via external promotion. We will never ask for your social media passwords. All we need is the public target link (e.g., your post URL or profile URL) to deliver the service.
Due to strict security policies by platforms like Meta (Facebook/Instagram), some unverified services may experience sudden drops. If a service is marked "Use at your own risk," it means it hasn't been tested recently. We recommend using services marked with a ♻️ Refill Guarantee.
Log in to your Dashboard, navigate to the Order Panel, and either search for a Service ID or select a Category. Paste your exact public target link, input the desired quantity, and click Submit.
No. Please wait until your first order for that specific link is marked as "Completed" before placing another order for the exact same link. Overlapping orders on the same target link will cause delivery errors and cannot be refunded.
A refill guarantee means that if the platform (like Instagram or TikTok) deletes the followers/likes we delivered within that timeframe, we will replace the dropped amount for free. Services marked "No Refill" do not qualify for drop replacements.
Partial means our servers were unable to deliver the full quantity you ordered. The system stopped the order midway, and the remaining undelivered balance has been automatically refunded to your local wallet.
Sometimes our API connection requires manual oversight, or your order triggered a security hold. An Admin will review the order shortly and manually push it through to the delivery servers.
Navigate to the Add Funds page. Scan the QR codes provided using your banking or e-wallet app. Enter the amount and the Reference Number from your receipt to submit it for verification.
Deposits require manual admin verification to ensure security. This usually takes a few minutes if we are online, but please allow up to 6-7 hours during off-hours.
Deposits are only rejected if the Reference Number is invalid, duplicated, or if the funds did not arrive in our merchant accounts. If you believe this was an error, please open a Support Ticket and provide a screenshot of your receipt.